Office Boffins are very pleased to release our latest Net Promoter Score (NPS) for Q3 2024. Continuing on from our strong performance in 2023 where we finished the year at 96.88 , we have mantaineded an industry leading score of 96 (96.93 to be exact). Our NPS hasn't fallen below 95 in over two years and this scoring consistency underlines the continued importance and success of the Office Boffins "we put our customers first" culture.
NPS is used to measure a customers willingness to recommend a company (for both products and service) to other potential customers. In its most basic form, it is used to determine the customer's loyalty to the brand. It can also be used as a way to measure overall customer satisfaction with the company's products and/or services, alongside any aggregated review scores from third party customer review platforms.
It is calculated using a very simple process, one question is asked "On a scale of 0 to 10, how likely are you to recommend this product and/or company to a friend or colleague?" The aggregated score is then used to gauge the overall customer sentiment.
To help explain our score and to put into context the qualitative value of our NPS, below are some benchmark Net Promoter Scores of hugeley respected, and globally well known companies.*
Net Promoter Scores can range from -100 to +100
• A positive NPS score above 0 is considered to be "good"
• Any NPS score greater than 50 is considered "excellent"
• NPS scores above 70 are considered to be "world-class"
* All values taken between January 2021 and December 2022 (from multiple sources).
We will continue to release the Office Boffins NPS score on a regular basis. We believe, and hope, that this transparency with our customer feedback shows both our current and future customers, that buying from us and our "we put customers first" culture is a wise decision. Feel confident to place your order and leave the rest to us, the team at Office Boffins will ensure you receive the very best customer experience, it is our mission.
At Office Boffins we are dedicated to putting our customers first.
